Return Policy
Effective Date: September 2, 2026
Thank you for shopping with Petalrare. We want you to be satisfied with your purchase.
If you need to request a return, report a damaged or incorrect item, or ask about a refund, please contact our customer support team at support@petalrare.com and include your Order Number and the email address used for your purchase.
Please review the return and refund terms below before submitting a request.
1. Return Eligibility
Customers may request a return within 14 calendar days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition;
- Include the original packaging and any included accessories or components;
- Be accompanied by valid proof of purchase.
For returns requested for reasons other than a damaged, defective, or incorrect item, customers are generally responsible for return shipping costs.
Please contact our customer support team before sending any item back. Once your return request is approved, we will provide the appropriate return instructions and return address.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
We take care when preparing orders for shipment. However, if your item arrives damaged, defective, or different from what you ordered, please contact us within 14 calendar days of delivery.
Please email support@petalrare.com and provide:
- Your Order Number and the email address used for the purchase;
- A clear description of the issue;
- Photos or videos that clearly show the damage, defect, or incorrect item.
Our customer support team will review the information you provide and determine the most appropriate solution. Depending on the situation, this may include a replacement, partial refund, or full refund.
If the return is required because the item was damaged, defective, or incorrectly shipped by us, Petalrare will cover the reasonable return shipping cost or provide return shipping instructions at no additional cost to you.
3. Refunds and Processing
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used when placing the order.
We normally process approved refunds within 5–10 business days after the returned item has been received and inspected.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times may vary depending on the payment provider.
Where a refund is issued for a damaged, defective, or incorrect item caused by our error, any approved shipping-related amounts will be handled in accordance with the resolution provided by our customer support team.
4. Exchanges
We do not currently offer standard exchanges for different colors, styles, or other personal preferences.
If you would like a different item, you may request an eligible return in accordance with Section 1 and place a new order separately.
If you receive a damaged, defective, or incorrect item, please contact us within 14 calendar days of delivery.
Once the issue has been reviewed and approved, we may provide a replacement where appropriate.
5. Return Authorization and Shipping Instructions
Important: Please do not send any product back before contacting our customer support team and receiving written return instructions.
All returns must first be reviewed and approved by Petalrare.
Once your request is approved, we will provide the correct return address and any necessary shipping instructions.
Please do not send returns to our registered company address or to any fulfillment location unless we specifically instruct you to do so in writing.
Returns sent without prior approval may experience delays or may not be accepted if we are unable to identify or verify the order.
Customer Care
If you have questions about a return, refund, damaged item, or incorrect order, please contact us:
Brand Name:
Petalrare
Company Name:
JIAJUNHEMR INC
Registered Address:
1143 School St, Pueblo, CO 81006, United States
Email:
support@petalrare.com
Phone:
+1 516-601-8480