Terms of Use

Effective Date: September 2, 2026

Welcome to Petalrare.

This website and related online services (collectively referred to as the “Site”) are operated by JIAJUNHEMR INC.

These Terms of Use explain the rules and conditions that apply when you access or use our Site.

By accessing, browsing, or using Petalrare, you agree to these Terms of Use. If you do not agree with these Terms, please discontinue your use of our Site.

Purchases made through our website are also subject to our Terms of Purchase, Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Information You Provide

When you provide information through our Site, you agree that the information you submit is accurate, complete, and current.

This may include information provided during:

  • Account registration;
  • Order placement;
  • Payment processing;
  • Customer support communications.

If your order or contact information changes, please contact us as soon as possible so we can assist you.

You are responsible for ensuring that your payment information and shipping details are accurate when placing an order.

2. Privacy and Data Protection

Your privacy is important to us.

We collect, use, and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect;
  • How we use personal information;
  • How we protect your information;
  • Your available privacy choices.

By using our Site, you acknowledge that your information may be processed as described in our Privacy Policy.

3. Intellectual Property and Acceptable Use

All content available on the Petalrare website, including but not limited to:

  • Product images;
  • Product descriptions;
  • Logos;
  • Brand materials;
  • Website design;
  • Text and graphics;

is owned by or licensed to JIAJUNHEMR INC.

You may access and use our Site for personal and non-commercial shopping purposes.

You may not, without our prior written permission:

  • Copy, reproduce, or distribute our website content for commercial purposes;
  • Use our brand name, logos, or materials in an unauthorized manner;
  • Attempt to interfere with the operation or security of our Site;
  • Upload viruses, malware, or harmful code;
  • Use automated tools to collect information from our Site in a manner that violates applicable laws or affects website performance;
  • Use our Site for unlawful or fraudulent activities.

We may restrict access to our Site when reasonably necessary to protect our customers, business, systems, or legal rights.

4. Reviews, Feedback, and User Submissions

If you submit reviews, comments, images, suggestions, or other content to Petalrare, you are responsible for ensuring that your submission:

  • Is accurate and truthful;
  • Does not violate another person's rights;
  • Does not contain unlawful, harmful, or misleading information.

You must not submit content that:

  • Is fraudulent, defamatory, or abusive;
  • Infringes copyrights, trademarks, privacy rights, or other legal rights;
  • Contains harmful software or malicious code.

By submitting content to Petalrare, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and modify the content for purposes related to operating, improving, and promoting our business.

You retain ownership of your original content.

5. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms.

These third-party websites operate independently and may have their own privacy policies and terms.

Petalrare does not control and is not responsible for third-party websites, services, or content.

We encourage you to review the policies of any third-party websites you visit.

6. Website and Product Information

We make reasonable efforts to ensure that information displayed on our Site is accurate and updated.

However, minor differences may occur due to:

  • Screen settings;
  • Lighting conditions;
  • Product materials;
  • Normal manufacturing variations.

We do not guarantee that the Site will always be uninterrupted, error-free, or completely free from technical issues.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded under applicable consumer protection laws.

Nothing in these Terms affects your statutory consumer rights under applicable laws.

7. Limitation of Liability

To the extent permitted by applicable law, Petalrare and JIAJUNHEMR INC are not responsible for indirect, incidental, or unforeseeable losses arising from your use of our Site.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

This includes any rights, remedies, or protections provided to consumers under applicable consumer protection laws.

If you experience any issue with a product, order, payment, or delivery, please contact our customer support team so we can assist you.

8. Your Responsibilities

You agree to use our Site responsibly and comply with these Terms and applicable laws.

You may be responsible for losses caused by:

  • Fraudulent activities;
  • Illegal use of our Site;
  • Intentional misuse of our services;
  • Violation of another person's legal rights.

Nothing in this section creates obligations that cannot legally apply to consumers.

9. Electronic Communications

When you use our Site, place an order, or contact our customer support team, you agree that we may communicate with you electronically.

Electronic communications may include:

  • Order confirmations;
  • Shipping updates;
  • Customer service responses;
  • Important notices;
  • Policy updates.

Where required by law, marketing communications will only be sent with appropriate consent and will include available unsubscribe options.

10. Intellectual Property Complaints

Petalrare respects intellectual property rights.

If you believe that content on our Site infringes your copyright or other intellectual property rights, please contact us:

Email:
support@petalrare.com

Please provide:

  • Your name and contact information;
  • Identification of the protected work;
  • The location of the allegedly infringing material;
  • A statement explaining your concern.

We will review legitimate requests and take appropriate action where necessary.

11. Events Beyond Our Control

Certain events outside our reasonable control may affect our ability to operate the Site, process orders, or provide services.

Examples include:

  • Natural disasters;
  • Severe weather;
  • Transportation disruptions;
  • Government actions;
  • Public health emergencies;
  • Labor disruptions;
  • Supply chain interruptions.

If such events affect your order, we will make reasonable efforts to provide updates and assistance.

Nothing in this section affects consumer rights that cannot legally be excluded.

12. Risk of Loss

For orders placed through Petalrare, responsibility for products remains with us until delivery is completed, subject to applicable laws.

If your package is lost or damaged during shipment, please contact our customer support team.

We will review the available shipping information and provide an appropriate solution where applicable.

Customers are responsible for providing accurate shipping information during checkout.

13. Governing Law

These Terms of Use and any dispute arising out of or relating to your use of this Site shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of laws principles.

Nothing in these Terms limits or excludes any mandatory consumer protection rights that may apply under the laws of your place of residence.

14. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

15. Entire Agreement

These Terms of Use, together with our other published policies, represent the agreement between you and Petalrare regarding your use of our Site.

Additional terms may apply to purchases, including:

  • Terms of Purchase;
  • Shipping Policy;
  • Return & Refund Policy;
  • Privacy Policy.

16. Contact Information

If you have any questions regarding these Terms of Use, please contact us.

Brand Name:
Petalrare

Company Name:
JIAJUNHEMR INC

Registered Address:
1143 School St, Pueblo, CO 81006, United States

Email:
support@petalrare.com

Phone:
+1 516-601-8480

Thank you for visiting Petalrare.